Haje does a lot of things, including CEO'ing at Triggertrap. He has crashed fewer motorbikes than you'd think, is a huge fan of agile product development and crowdfunding. He once set his face on fire whilst juggling, and loves yellow box fish.

He freely admits that some of these things are more worth being proud of than others.

Article:
The importance of Passwords

shutterstock_148619159

With the recent global security snafu known as Heartbleed, we are reminded yet again that it’s really important to keep your house in order.

Your passwords are your reputation, your money, your privacy, and pretty much everything else you can think of, too. Read more »


Article:
Dodging the Oculus Rift bullet

A portrait of the queen. Or rather, a macro-photo of a £10 note.

Quick recap in case you’ve been hiding from the internet for the past week: Our Kickstarter-backed colleagues over at Oculus Rift are currently recovering from the no doubt epic and well-deserved hang-overs after their US$ 2 billion “Yay we got bought by Facebook” party. Of course, when a story like this breaks about a fellow hardware manufacturer and Kickstarter alumnus, we can’t help but get a little bit introspective.

It appears that not everyone is pleased about the purchase. and that the chief complaint from Oculus backers is that they feel that they ought to benefit from the giant bags of cash that Facebook placed on the table. I completely understand where the sentiment comes from, but I also think it’s important to keep in mind what Kickstarter is for: a platform where projects go to be turned into reality, yes, but not a place to invest money. Read more »


Article:
Your Kickstarter project failing might be the best thing to happen to you

crossroads

With two successful Kickstarter campaigns in my past (one, two), I’m regularly asked to come speak about crowdfunding. One of the most common questions I’m asked is “But what if my project fails?” The honest answer is that if you did everything you could to make your campaign succeed, but it still fails to reach its funding goal, you may conceivably have had the best possible outcome.

I’m a strong believer in the idea of ‘failing fast’. In summary, the idea is to think about your project or business as a series of challenges, each of which have a ‘success’ or ‘failure’ state. In the ‘fail fast’ approach, you’d analyse each challenge by how big the risk is that it causes a failure – and you tackle the challenges that have the biggest chance of failing as soon as you can. Read more »


Article:
Triggertrap raising funding on Seedrs

Seedrs

To say that Triggertrap is a big fan of crowdfunding is like saying that a penguin’s got a cold set of plums. Of course we’re a big fan of crowdfunding – without our ridiculously successful Kickstarter campaigns in 2011 and in 2013, Triggertrap wouldn’t even exist as a company.

Triggertrap has been running incredibly well, growing from 2 staff back in 2011, to 7 staff members today. Best of all, we’ve been profitable every step of the way, and we’ve never taken a penny of outside investment. Until now, that is.

With our history of crowdfunding, when the time rolled around to raise a round of funding, did we go knocking at a VC’s door, or getting extra-chummy with our favourite Angels? Well, we might still do that at some point in the future, of course, but for our very first round of funding, we went straight to the world’s best equity crowdfunding platform, Seedrs. Read more »


Article:
Kickstarting a book about Kickstarter… On Kickstarter!

ks success

I’ve done two Kickstarter campaigns so far, one in 2011, and one in 2013. Both were hugely successful… And now, I’ve launched a campaign to see if I can’t help other entrepreneurs and creatives do the same thing. Read more »


New portfolio item:
Product Photography

From cereal boxes to billboards to photos on Amazon, product photos have a strong impact on viewers. Now you can master the secrets of effective product photography with this essential guide.

Author J. Dennis Thomas guides you through the basics, from selecting the right equipment and practicing different lighting techniques to controlling exposure, using backgrounds and props, and much more. Whether it’s jewelry, food, fashion, or other products, learn how to photograph for effective selling, while building the skills and tools you need for a career. Read more »


Article:
Platforms for Ambition

10680283955_a5d72184a6_b

After three days on the show floor at Photo Plus Expo in New York City, I was absolutely desperate for a round of recuperation and rest. Instead, I found myself in Reykjavik, Iceland, first participating in the You Are In Control conference, then drinking and dancing at what may very well be the best music festival in the world – Iceland Airwaves.

Iceland is, in every sense of the word, a very small country indeed. With a third of a million people in total, it means that every industry is per definition tiny. Diminutive size has some serious downsides, but it also has a few incredible advantages: Yes, the start-up scene in Iceland is vanishingly small, but as far as I can tell, everybody knows everybody.

I had dozens, nay scores, of absolutely fascinating conversations, both with the group I was part of (the SF Embassy), and with Icelanders. A lot of the conversations seemed to pivot around the topic of ambition. Read more »


Article:
At least get your spam right…

Insert face-palm here. Literally.

I had a message via LinkedIn today (20 November), which had a pretty solid pitch in it. It was basically an agenda for a phonecall, which I thought slightly presumptuous, but there we go – these things happen.

The e-mail was closed with the following gem… Read more »


Article:
Top Networking Tip: The Portable Demo Deck

cards1

As an entrepreneur, you’ve probably had to explain what your business does hundreds – if not thousands – of times. A lot of people use a Powerpoint or iPad presentation to help maximise the impact of the demo, which is great, but what if you don’t have your iPad on you, or if you don’t feel like digging your laptop out of your backpack in a crowded pub or on the bus?

My solution is to use Moo cards. With Moo, you’re able to print 50 different designs on the back of your business cards… Doesn’t that sound a lot like a demo deck? Why yes, it does. Read more »


New portfolio item:
Customer Service Handbook – A guide to great teams and cultures

customer-services

Hey! We are Reamaze. We wrote the book on Customer Support. Literally.

We’re passionate about Customer Support so we set out to document our experiences in a book centered on best practices.

Our book includes interviews with some of the top customer support organizations in the industry and shows you what it takes to deliver consistent, high-level support, whether you’re a one person startup or a Fortune 500 enterprise.

You can find the book in the sidebar of the Reamaze Customer Support Blog, or it’s available for direct download here.